Not to be a stickler but I have seen first hand some very concerning quality control issues with
Kickin Donkey
products. I was optimistic at first and wanted a cascade highbanker and black magic, but after seeing 2 of my friends purchases from kicking donkey/pro-gold I have changed my mind. I went in with one buddy 3 weeks ago and he dropped almost $400 on a large sluice package and also a black magic. The black magic demo they had in shop you could see the rubber matting peeling up, concerning to me that their display is falling apart. We took the large sluice with spray head home and found in test runs the water flow was very uneven and the way it fit into the sluice poorly allowed the water to flow right back out the top. Being the engineer my friend is, he opted to drill out a few holes to make it work better, also they used round headed screws in the connection of the flange to the sluice at the bottom, which causes water to be diverted at odd angles and not flow properly, again my friend replaced them with flat head screws. He is very displeased with the product. I am fortunate that I got to see the imperfections on his dollar before I decided to buy anything from them.
Of course people make mistakes so the one incident was not the deal breaker for me. I fell in love with the cascade after Travis demo'd it at the GPAP meeting and was sure I wanted to buy one. Shortly after another friend of mine had purchased one as well as a black magic. I went over to test the cascade with him excitedly only to find more flaws in their newest unit, I wonder if they even test these things before selling them. The biggest concern was the 2 rivets holding the punchmetal in the first drop collector, they placed it right in the middle of the highbanker which again diverted the water causing it not to even rinse across the punch plate effectively.
I also had a highbanker made by them that seemed to lack proper water flow even with a 1200gph pump, needless to say I sold it and kept my older highbanker.
Lastly I own an older Pro-Gold drywasher, I actually like this little unit, one flaw I found in it was the screen was cut with rounded corners which allows dirt to slip through small cracks if not manipulated. I brought it into the Wickenburg location approximately 2 months ago and Steve was polite and said he would try to get a replacement. This made me feel good at the time but now 2 months later I have not even been contacted and have even went to the store to follow up 35 miles from my home only to get no answer again even after leaving my contact info a 2nd time. This gives me an overall bad taste in my mouth as to how they treat customers.
I have since decided against buying their product at least until they can get some quality control and improve customer relations
Sadly Travis has great ideas just not thoroughly thought out in my opinion.
I have no agenda here but to inform those looking to purchase product. I felt bad my friends spent so much on sub-par equipment and just wanted to save others the grief. Don't take my word for it, go visit the shop but definitely try each item in store before purchasing, note the matting peeling up from the Black Magic demo and the rivets in the center of the Cascade highbanker that cause irregular flow.
Overall I hope this helps someone make a wise financial investment.
Good Luck!
P.S. Travis if you are reading this, I hope it opens your eyes to the lack of quality control/customer service you have currently and I hope it gives you ideas to improve upon. I wish you success, but felt that people need to be warned what to expect currently. Hopefully someday you will win back my business.